Transport for LondonTransport for London


You must apply before 7 March for your child's 11-15 or 5-10 Oyster photocard. Please sign, date and return to TfL the part-complete form we sent you or phone 0343 222 1234. TfL will stop all Child and U14 cards on 15 March and these photocards will not be accepted for travel after this date.

If your child has a blue Child (C) or Under-14 (U14) Oyster photocard you must apply before 7 March to get an 11-15 or 5-10 Oyster photocard for your child. This will be issued free of charge.

The Child and U14 schemes have been discontinued and TfL is stopping all remaining cards on 15 March. Your child cannot use their Child or U14 photocard after this date.

In January we sent you a part-completed application form. To get your child's 11-15 or 5-10 Oyster photocard, you and your child must sign, date and return the form back to us before 7 March in the postage paid envelope.

Once we receive your form, we will send you the new 11-15 or 5-10 Oyster photocard for your child to start using immediately. We will send you the photocard appropriate for your child's age.

If you lose or have not received the part-complete form, please call us on 0343 222 1234 and choose the Child or U14 swap out option or go to tfl.gov.uk/photocard and click on the Lost/Stolen and Damaged Opens in new window iconlink .

If your details have changed, amend your information on the part-completed form, or online when ordering a replacement card at tfl.gov.uk/photocard

Please click on the following link for information about the 11-15 Oyster photocard Opens in new window icon

Please click on the following link for information about the 5-10 Oyster photocard Opens in new window icon

Under 11s do not need a photocard to travel for free on London's buses and trams.

From 15 March these will not be accepted for travel. If your child still has one of these photocards, you must apply for them to get a replacement 11-15 or 5-10 Oyster photocard.

Child Oyster photocard

Child Oyster photocard

U14 Oyster photocard

U14 Oyster photocard

Can I submit a partially-completed form at the Post Office?

No, The Post Office will not accept these forms. You must send the form back in the accompanying envelope.

If you lose the addressed pre-paid envelope please send the form to:

U16 Oyster photocard
Admail 4121
London
SW1P 1AT
You will need to pay postage.

When will I receive my child's 11-15 or 5-10 Oyster photocard?

Your child's Oyster photocard will be sent to you within two weeks of TfL receiving the part-completed application form.

When should my child start using their new 11-15 or 5-10 Oyster photocard?

Immediately.

My child has just received and lost their 11-15 Zip Oyster photocard. Can I use the partially-completed form to apply for a replacement?

No. You must go to tfl.gov.uk/photocard and order a replacement 11-15 Oyster photocard online. A £10 fee is payable.

There is a season ticket on my child's Child or U14 Oyster photocard. How do I apply for a refund?

Call 0343 222 1234 to arrange a refund of any season ticket or pay as you go balance.



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