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Common questions

18+ Oyster photocard Common questions

Am I eligible for an 18+ Student Oyster photocard?

In order to apply for the 18+ Student Oyster photocard, you must be:

Before you apply, please check that your education establishment is participating in the scheme.

My college is part of the scheme but your site says I can't apply online. Why not?

The online scheme is available to many education establishments. Your education establishment could be in the process of joining the online scheme or may have chosen not to offer the online facility.

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How will I know when my education establishment joins the online scheme?

If your education establishment joins the online scheme, we will ask them to promote the website via posters and student bulletins.

How soon will I get my photocard?

You should receive your photocard within two weeks of submitting your application to us. If you apply online, your education establishment will be able to check the status of your application. If you do not receive your photocard within two weeks of submitting your application, call the helpline or check the status of your application by texting your Application Reference No to 0762 480 9356 (text messages charged at your standard network rate).

How do I pay?

You can pay online using a credit/debit card in your own name. We can't accept payments in cash, by cheque or postal orders for online applications. If you cannot pay via credit or debit card, please apply using a paper application form available from the relevant department within your education establishment.

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I don't have a digital photograph. How can I apply?

If you can't provide a digital photograph you will need to apply using a paper (postal) application form. Ask your education establishment administration office for a form. Alternatively, many education establishments have student ID photographs and your administration office may be able to provide you with a digital photograph of yourself.

When will my photocard expire?

Your Student-rate travel concession will expire on your course end date or 14 October 2010, whichever is the sooner. If you are continuing your course in the next academic year you will need to apply for a new card as soon as you return to your education establishment in September.

In accordance with TfL's Terms and Conditions of the scheme, your Student-rate travel concession, or the card itself, may be stopped without notice where TfL is advised that you are no longer eligible for the concession.

Can I use this site to apply for a replacement for a lost or stolen card?

Yes you can. You will have to pay a £10.00 fee and supply a new photograph, as you would for a first time application and your application will have to be re-validated by your education establishment. If you are still at the same establishment and you know your Oyster photocard or application reference number you will get a duplicate faster by using our 'Order duplicate' option instead.

Can I use the SMS facility to check the status of my application?

Yes, you can. Send a text message with your Application Reference No. to 07624 809356. You can find your Application Reference No. on the receipt you received after submitting your application online, or on the front page of your application form which you should have retained.

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