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Common questions for Oyster photocard applicants

What can I do with my web account?

You can use your web account to make applications for photocards. You can track the progress of your application(s). You can also report photocard(s) lost, stolen or damaged and order a replacement if you need one, or even just update your photo and order a replacement photocard at anytime without needing to call us. If you have a photocard where you can add pay as you go and season tickets you can buy these online by signing into your photocard web account.

What is a verification letter?

When you apply for a 5-10, 11-15, 16+ or 60+ Oyster photocard online and dont complete all of the steps online, such as age verification, you can use a verification letter to complete your application at the Post Office. All you need to do is print off your verification letter and take it, along with any documentation stated on it, to a Post Office in London. The Post Office clerk will check your documents and youll need to pay the application fee. Your application is then updated overnight and your photocard is usually sent to you within 24 hours.

How do I pay?

For the 18+ Student Oyster photocard and Apprentice Oyster photocard schemes you can only pay online using a credit/debit card. We accept Visa, MasterCard, Maestro, American Express, Delta and Diners Club credit/debit cards.

For the 5-10, 11-15 and 16+ Zip Oyster photocard schemes and the 60+ London Oyster photocard scheme you can pay online or print a verification letter and pay at the Post Office.

I am 18 and want to apply for a 16+ Zip Oyster photocard but when my parent/guardian logs into their web account it wont allow them to apply. What should I do?

Applicants aged 18 on 31 August may be eligible to apply for a 16+ Zip Oyster photocard if they are in full time education and live in a London borough. To do this, you need to create a web account using your name, date of birth and address details and then apply. See tfl.gov.uk/photocard for a video on how to apply.


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